Delivery & Returns

Deliveries United Kingdom

Knitting patterns are automatically sent in pdf format by email. You can access them at any time in “my account”.

Physical products are sold through this website and dispatched via Royal Mail. When you order, you have the choice between two services: Royal Mail 24 delivery or Click & collect in our Exeter Brick-and-mortar shop.

Shipping costs include shipping and packaging costs. We charge a flat rate depending on the weight and the size of the item. 

Items are intended to be shipped within 1-7 business days of receiving your order (subject to stock availability).

International deliveries

The patterns are automatically sent in pdf format by email. You can access them at any time in “my account”.

For orders in the European Union, all order of physical products under € 150 / £ 135 will now be sold tax-inclusive and ship with no additional customs fees

Orders above € 150 / £ 135 for the EU, or all orders outside of UK/EU will be sold exclusive of tax, and the tax will be payed upon receipt. Parcels may be subject to customs, duties or other charges which are calculated by your country. The customer is responsible for paying all customs duties and charges. Unfortunately, Along with Anna has no control over these charges.

International orders will be sent with Royal Mail and you have the choice of a standard service or a fully tracked service.

Please pay attention to your choice: if the untracked option has been selected by you, and the item is not delivered to you by post for unknown reasons, Along with Anna cannot be held responsible. Additionally, please double check that your shipping address is correct to make sure your package is delivered to the correct address.

Items are intended to be shipped within 1-7 business days of receipt of your order (subject to stock availability).

Delivery times vary depending on your location and time of year. Orders to Europe typically arrive within 5-10 business days, and the rest of the world within 10-20 business days.

RETURNS

PDF patterns are non-refundable and non-exchangeable. Due to the non-tangible nature of PDF files, these items cannot be returned. If you have any questions or concerns regarding a specific pattern, you can contact us at: support@alongavecanna.com

Note that books, due to their personalization, cannot be returned.

International returns are complicated since Brexit. For this reason, we don’t accept returns of physical products anymore.

For the rest, we hope you are completely satisfied with your purchase from Along avec Anna, but if not, please do not hesitate to contact us at hello@alongavecanna.com so that we can discuss the issue.