Delivery & Returns

Deliveries United Kingdom

The patterns are automatically sent in pdf format by email. You can access them at any time in “my account”.

Books and goodies are sold through this site and dispatched via Royal Mail. When you order, you have the choice between two services: standard letter without tracking or letter with tracking number and signature.

Shipping costs include shipping and packaging costs. Delivery rates are calculated directly based on the total weight of your shipment as well as your delivery address. Delivery is offered for all international.

Please pay attention to your choice: if the untracked option was selected by you, and the item is not delivered to you by the post for unknown reasons, Along with Anna cannot be held responsible. In addition, please double check that your shipping address is correct to make sure your package is delivered to the correct address.

Items are intended to be shipped within 1-7 business days of receiving your order (subject to stock availability).

 

International deliveries

The patterns are automatically sent in pdf format by email. You can access them at any time in “my account”.

For orders in the European Union, we go through our Etsy store to sell our products to you free of charge. Find all the information here.

International orders will be sent with Royal Mail and you have the choice of a standard service or a fully tracked and signed service.

Please pay attention to your choice: if the untracked option has been selected by you, and the item is not delivered to you by post for unknown reasons, Along with Anna cannot be held responsible. Additionally, please double check that your shipping address is correct to make sure your package is delivered to the correct address.

Items are intended to be shipped within 1-7 business days of receipt of your order (subject to stock availability).

Delivery times vary depending on your location and time of year. Orders to Europe typically arrive within 5-10 business days, and the rest of the world within 10-20 business days.

Physical products are sold VAT excl.; VAT will be paid by the customer, upon receipt of the package, and no longer on the site of Along with Anna, as it was before Brexit.

Please note that international packages may be subject to customs, duties or other charges which are calculated by country (For the EU, above £ 135 of order, or € 150). The customer is responsible for paying all customs duties and charges. Unfortunately, Along with Anna has no control over these charges.

 

Returns

PDF patterns are non-refundable and non-exchangeable. Due to the non-tangible nature of PDF files, these items cannot be returned. If you have any questions or concerns regarding a specific pattern, you can contact us at: support@alongavecanna.com

Note that books, due to their personalization, cannot be returned.

For the rest, we hope you are completely satisfied with your purchase from Along avec Anna, but if not, please do not hesitate to contact us at hello@alongavecanna.com so that we can discuss the issue.