Delivery & Returns
The patterns are automatically sent in pdf format by email. You can access them at any time in “my account”.
Books and goodies are sold through this site and dispatched via Royal Mail. When you order, you have the choice between two services: standard letter without tracking or letter with tracking number and signature.
Shipping costs include shipping and packaging costs. Delivery rates are calculated directly based on the total weight of your shipment as well as your delivery address. Delivery is offered for all international.
Please pay attention to your choice: if the untracked option was selected by you, and the item is not delivered to you by the post for unknown reasons, Along with Anna cannot be held responsible. In addition, please double check that your shipping address is correct to make sure your package is delivered to the correct address.
Items are intended to be shipped within 1-7 business days of receiving your order (subject to stock availability).
PDF patterns are non-refundable and non-exchangeable. Due to the non-tangible nature of PDF files, these items cannot be returned. If you have any questions or concerns regarding a specific pattern, you can contact us at: firstname.lastname@example.org
Note that books, due to their personalization, cannot be returned.
For the rest, we hope you are completely satisfied with your purchase from Along avec Anna, but if not, please do not hesitate to contact us at email@example.com so that we can discuss the issue.